At DF&A, we know that claims in domestic properties can often be complex. Suppliers will often treat the symptoms of damage without establishing the cause, failing to take property construction, pre-existing damage and environmental factors into consideration. We know that your policyholders need a fast resolution, wanting to avoid a lengthy claims process. This means you have to establish the cause, extent and severity of damage, and resolve it – first time and quickly.

At DF&A, we combine a unique set of practical, technical and scientific skills and services to make this happen on every domestic insurance claim, whatever the damage related challenge. We ensure that you:

• Receive an independent approach to the investigation, telling you what needs to be done without fear or favour
• Are able to access the most appropriate damage investigation techniques that consider the wider context of the claim
• Understand the cause, extent and severity of the damage
• Always receive sympathetic approaches to works, designed to minimise disruption to your policyholders
• Receive resolution to even the most complex disputes, particularly related to rising damp, ongoing moisture ingress and mould issues
• Know that the damage cause has been resolved, not just the symptoms, resolving the claim first time, avoiding additional expenditure of costs and resource
• Avoid alternative accommodation costs and disruption wherever feasible